Do you want a Nokia Mobile? Don’t go to Raya!

Today i’m sharing with you my experience with Raya Nokia (Bad and lying ) Support this email i sent it to: feedback@rayadistribution.com.

Now let’s read it…

Dear Raya,

I just wanted to tell you that it was never easy for me to handle the bad service anymore for fixing my mobile which I got them from your store “City Stars Branch”

I have to say I wish your support service as good as your sales agents!

My wife’s Mobile Nokia N70 – Serial Number: 356963018238633 had a problem that it doesn’t give any network, so I took it to your maintenance center at Mosaddak St, Dokki they take the phone and they said it’s not working at all! While I just had it working then I said ok please check it and tell me!

They check it and then your customer service calls me to say our quality department found a liquid from the first class “God knows what they mean” and that the mobile is not working at all and will not be able to fix it!

So I told her ok but I have an extended guarantee any I bought my mobile in the 07-09-2007 so that means the guarantee should fix it for me till 07-09-2009 she told me I’m sorry we will not be able to fix it!

Today I get the mobile and connect it to the charger and GUESS WHAT? It opens but still the same problem I reported is there which means the mobile is working just there is no network signal!

I have thought about the situation and I only have 2 conclusions on my mind:

1. Your Support is lying and nobody even touched the mobile!
2. Your support is not good enough to fix a small problem and wasn’t smart enough to charge the battery!

In the 2 mentioned conclusion I find your service not satisfying for me! And to be honest I will never refer anyone to buy their mobile from Raya, you might find it okay for you to have one unsatisfied customer but I believe you have more and you can check what they write about you in forums and blogs:

• http://www.complaintsboard.com/complaints/raya-company-selling-cell-phones-c66833.html
• http://www.complaintsboard.com/complaints/raya-missselling-and-bad-customer-service-c177472.html
• http://discussions.europe.nokia.com/discussions/board/message?board.id=hardware&thread.id=3797

and even more…

Please if you are willing to change this nightmare experience for me just drop me a line with a solution and even if not just drop me a line saying anything.

Mohammed Alaa

and now let’s see what they will answer… Keep checking here and if you and me share the same story please make sure to write it in the comment box!